Refund & Cancellation Policy
REFUND & CANCELLATION POLICY
At TTOBU, we take care to ensure that products are packed and dispatched in suitable condition.
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Because our products are food products, returns are handled differently from general merchandise.
1. Order Cancellation
Customers may request cancellation of an order before the order is dispatched.
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To request cancellation, please contact:
Email: info@akanexsystems.com
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Please provide:
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Order number
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Registered contact details
Once an order has been dispatched, cancellation may not be possible.
2. Damaged Products
If your order arrives damaged, please contact us within 48 hours of delivery.
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Please provide:
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Order number
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Photographs of the outer package
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Photographs of the damaged product
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Photographs of the shipping label
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A brief description of the issue
Our team will review the complaint and determine the appropriate resolution.
3. Incorrect Product
If you receive a product different from what you ordered, please notify us within 48 hours of delivery.
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Subject to verification, we may arrange:
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A replacement, or
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A refund, as applicable
4. Missing Products
If any item is missing from your order, please contact us within 48 hours of delivery.
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We may request:
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Photographs of the package
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Photographs of the shipping label
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Order details
This information may be used to verify the issue.
5. Quality-Related Complaints
If you believe there is a genuine quality issue with an unopened product, please contact us with:
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Order number
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Product name
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Batch number
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Manufacturing/expiry details
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Photographs
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Description of the concern
The product may be reviewed as part of our quality process.
6. Products That Cannot Normally Be Returned
For food safety and hygiene reasons, we generally do not accept returns of:
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Opened food products
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Used products
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Products where packaging has been intentionally damaged after delivery
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Products without sufficient evidence of a delivery or quality issue
7. Refunds
Where a refund is approved:
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The refund will normally be processed to the original payment method.
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An alternative appropriate refund method may be used where applicable.
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Refund processing is subject to the payment provider's processing timelines.
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The actual processing time may vary depending on the payment method and banking/payment provider.
8. Shipping Charges
Delivery charges, where applicable, may not be refundable unless the refund relates to:
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An incorrect order
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A damaged order
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Another eligible order-related issue
9. Promotional Orders
Refund or cancellation conditions for:
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Promotional offers
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Product bundles
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Special campaigns
may vary and will be communicated with the applicable offer.
10. Contact Us
For refund or cancellation requests, please contact:
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Email: info@akanexsystems.com
Phone: +91 7738389854